Returns & Refunds Policy

Return requests

Contact us before returning an item. Include your order number, the item concerned and the reason for the request. We will provide the applicable return instructions after reviewing the request.

Return condition

Unless the item arrived damaged or incorrect, products should be unused, clean and returned with their original components and packaging. Sports bags must be free of personal belongings, odors, stains and wear. Items that cannot be resold for hygiene or condition reasons may be ineligible for return.

Incorrect or damaged items

Inspect your order after delivery. If an item is incorrect, damaged or materially defective, contact us promptly with clear photos and the order number. We will assess the information and provide an appropriate solution where the claim is validated.

Refunds

Approved refunds are sent to the original payment method. Financial institutions may require additional time to display the credit. Original shipping charges and return costs are non-refundable unless required by law or the return results from our error.

Nothing in this policy limits mandatory consumer rights that apply in your location.

Contact Tavoreld

Company: Chongqing Hengyi Xingchi E-commerce Co., Ltd.

Address: No. 24, Attached to No. 38 Tenglong Avenue, Tushan Town, Nan'an District, Chongqing, China

Email: service@tavoreld.com

Telephone: +86 18466207834

Website: https://tavoreld.com